Cincinnati/Northern Kentucky International Airport (CVG) is leading the way in understanding and meeting passenger preferences in the commercial and retail environment. With a focus on personalization, collaboration, and cutting-edge technology, CVG is setting a new standard for airport experiences.
Director of Commercial Management, Carlos Ruiz, will be sharing insights at the upcoming FTE Ancillary & Retailing event in Dublin, highlighting the airport’s innovative approaches. From offering car care services for valet customers to leveraging data to personalize the passenger experience, CVG is dedicated to enhancing the overall travel experience.
One of the key initiatives at CVG is the use of fully autonomous delivery robots for food and retail, providing convenience and engagement for travelers. By testing cutting-edge technology and exploring AI and machine learning, the airport is staying ahead of the curve and differentiating itself in the competitive airport environment.
CVG’s commitment to promoting local flavors and culture is evident in its recent food and beverage developments, showcasing Cincinnati’s culinary scene. Through partnerships with local establishments, CVG is creating unique dining experiences for passengers while also offering healthier options to meet demand.
As Ruiz prepares to attend the FTE EMEA and FTE Ancillary & Retailing events, he is excited to learn from peers around the world and explore new opportunities for commercialization and passenger personalization. With a focus on innovation and collaboration, CVG is paving the way for the future of airport experiences.