AI Impacting the Workplace: What You Need to Know
Conversations about artificial intelligence (AI) have been dominating the headlines lately, with many Americans recognizing its potential impact on the workforce. According to the Pew Research Center, 62 percent of Americans believe AI will have a major impact on workers, but only 28 percent believe it will directly affect them. However, recent events have shown that AI is already making waves in the workplace.
In May 2023, 4,000 jobs were lost due to AI, marking the first time AI was cited as a reason for a layoff. This significant event has brought to light the real-world implications of AI on employment.
While much of the focus has been on AI-generated content, it’s important to note that AI has been utilized in various formats in the workplace for some time now.
AI-Generated Content in the Workplace
One common application of AI in the workplace is through chatbots, which can be used to research topics and generate content such as policies, procedures, emails, letters, and disciplinary actions. While AI can streamline HR processes and address legal issues effectively, there are concerns about the quality of content generated by AI.
AI-generated content may lack empathy, be non-specific, disregard privacy, and fail to provide face-to-face interactions. Additionally, inconsistencies in responses to the same question can lead to confusion and complications. Chatbots rely on Large Language Models that draw from various data sources, but the accuracy of the information referenced is not always guaranteed.
Suggested Actions Before Implementing AI
As AI continues to evolve and become more prevalent in workplaces, it’s crucial for organizations to take proactive steps to ensure its responsible use. Here are some suggested actions to consider before incorporating AI tools:
1. Research AI tools: Understand how AI is integrated into the tools you use and evaluate their validity and limitations. Ensure that AI tools have been tested for biases and inaccuracies.
2. Establish AI policies and procedures: Develop clear policies outlining when and how AI can be used in the workplace. Include guidelines on discrimination prevention and confidentiality protection.
3. Train employees and managers: Provide training on the proper and legal use of AI tools. Emphasize the importance of reviewing and fact-checking AI-generated content before dissemination.
By taking these actions, organizations can harness the benefits of AI while mitigating potential risks and ensuring ethical and responsible AI use in the workplace. Stay informed and prepared as AI continues to shape the future of work.